Consulting
Business Innovation
We identify and develop new business opportunities by aligning strategic insights with market demands. Our approach blends creativity, data-driven analysis, and practical execution to boost revenue and enhance customer engagement.
Human-Centered Product Design
We design and build digital products that prioritize usability and accessibility. Our process, rooted in user research and continuous feedback, ensures solutions that seamlessly integrate into people’s everyday lives.
Software Development & AI Solutions
From full-stack engineering to AI-driven features, our development team delivers secure, scalable applications tailored to your needs. We use an agile approach, ensuring rapid iterations, smooth integrations with existing systems, and the option to incorporate automations or intelligent functionalities where they bring real value.
Case Studies
Elevon.io & O2 – Transforming Connectivity with eSIM Technology
Challenge
Traditional SIM card activation processes required physical handling, store visits, and manual setup, leading to delays, inefficiencies, and a poor customer experience. With growing digital expectations, O2 needed a solution that would eliminate friction, reduce logistics costs, and allow customers to activate services instantly.
Solution
O2, in collaboration with Elevon.io, launched eSIM technology, enabling customers to activate mobile services fully digitally. With instant activation, seamless switching, and a frictionless onboarding experience, this innovation significantly improved customer satisfaction and operational efficiency.
What We Delivered
Instant Digital Activation
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No physical SIM card required – users can activate their mobile plans digitally in just a few steps.
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eSIM for Radosť & O2 – launched for both new and existing customers with seamless switching and activation.
Try & Buy Model for O2
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One-month free trial for potential customers, boosting service adoption and conversion rates.
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Enabled O2 to attract new customers who were hesitant to commit upfront.
Fully Digital Customer Journey
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End-to-End Digital Onboarding – new users can sign up, verify their identity, and activate services fully online.
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Integrated with Digital Identity – allowing secure authentication for a streamlined experience.
AI-Powered Customer Support
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Chatbot & Virtual Assistant – 24/7 support for eSIM activation, roaming, and plan inquiries.
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Automates common questions, reducing customer service workload.
Results & Measured Impact
Real Usage Data of eSIM Activation – Radosť & O2
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eSIM was successfully activated by customers completing the digital process end-to-end.
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Data insights showed that some users dropped off at the offer screen, highlighting areas for further UX improvement.
Improved Digital Onboarding
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eSIM adoption has accelerated the shift toward a digital-first experience, with more customers activating services independently.
Operational Efficiency & Customer Satisfaction
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The reduction in physical SIM distribution resulted in cost savings and a simplified logistics process.
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Digital onboarding has enhanced customer convenience, reducing dependency on in-store visits.
Case Studies
Elevon.io & O2 – Securing Seamless Customer Onboarding with Digital Identity
Challenge
Traditional customer onboarding in the telco industry requires physical identity verification, paperwork, and manual processing, leading to long activation times, increased costs, and security risks. O2 sought a fully digital and secure identity verification system to enable seamless, fraud-proof customer authentication.
Solution
O2, in collaboration with Elevon.io, introduced a Digital Identity & E2E Digital Onboarding solution, allowing customers to verify their identity and activate mobile services fully online. This solution eliminates the need for store visits, manual verifications, and physical documents, providing an instant, secure, and frictionless experience.
What We Delivered
Digital Identity (Verification & Signing)
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Secure ID verification – customers authenticate their identity via email-based login and advanced verification methods.
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Fraud prevention & compliance – reducing risks associated with manual document processing.
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No paperwork required – eliminates physical documentation and human errors.
E2E Digital Onboarding
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Fully online customer sign-up – new users complete the entire onboarding process digitally.
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Seamless integration with eSIM & mobile plans – instant service activation upon identity verification.
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Zero-touch experience – no need for physical interaction with a sales agent.
Secure & Scalable Authentication
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Supports multi-factor authentication (MFA) and real-time fraud detection.
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Compatible with non-telco digital identity services, opening new opportunities beyond telecommunications.
Results & Measured Impact
Real Usage Data from Digital Identity
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Customers successfully completed the onboarding process without visiting a store.
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Enhanced security and fraud prevention through automated ID verification.
Faster & More Secure Customer Onboarding
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Instant activation of O2 mobile services upon successful verification.
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Eliminates manual errors and processing delays from physical sign-ups.
Operational Efficiency & Cost Savings
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Reduced dependency on physical stores and human intervention.
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Streamlined KYC (Know Your Customer) compliance, reducing regulatory risks.
"O2’s Digital Identity solution enables fast, secure, and frictionless onboarding, ensuring customers can activate their mobile services anytime, anywhere."
Case Studies
Elevon.io & O2 – AI-Powered Virtual Assistants for 24/7 Customer Support
Challenge
Customers expect instant, always-available support, but traditional call centers are costly, slow, and inefficient. Long wait times and repetitive inquiries overwhelm human agents, leading to poor customer experience and high operational costs. O2 needed an AI-driven solution to provide automated, real-time assistance to customers while optimizing support resources.
Solution
O2, in collaboration with Elevon.io, developed and deployed AI-powered Virtual Assistants, enabling customers to interact with automated chatbots 24/7. These AI-driven assistants handle routine inquiries, provide instant self-service options, and reduce support wait times, ensuring an efficient and scalable customer experience.
What We Delivered
AI-Powered Virtual Assistant for Radosť
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24/7 customer support through text-based messaging.
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Handles actual consumption tracking, PUK info, roaming pricing, and order status inquiries.
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Uses AI to dynamically respond to non-scripted questions.
O2 AI Chatbot
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Provides automated support for order tracking, payment confirmations, invoice details, and complaint resolution.
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Supports pricing updates and customer inquiries through conversational AI.
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Fully integrated within O2’s digital ecosystem.
Intelligent Automation & Escalation
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Hybrid AI + Human support – complex queries are seamlessly escalated to live agents.
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Supports multiple digital channels, including mobile apps and WhatsApp.
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Reduces the need for customers to call support centers for common issues.
Results & Measured Impact
Real Usage Data from Chatbots
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O2 Chatbot successfully handles order tracking, payments, and invoice inquiries, reducing live agent dependency.
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Radosť Chatbot assists users with self-service options, improving the overall digital experience.
Enhanced Digital Self-Service
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Customers receive instant responses to inquiries, eliminating long wait times.
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AI-driven chatbots help resolve common issues autonomously, reducing customer frustration.
Operational Cost Savings & Efficiency
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Reduces pressure on human support teams, allowing them to focus on complex cases.
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Chatbots continuously improve using AI-based learning, making them more efficient over time.
"By automating key customer interactions, O2 and Radosť significantly improved response times, reduced support costs, and enhanced overall user experience."