At SlovakiaTech 2024, Martin Horváth (CEO, Elevon.io) joined Martin Renner (ČSOB) in a panel discussion on Revolution in Customer Experience: Innovations That Change the Game, moderated by Rasťo Iliev.
The debate focused on how new technologies, from chatbots to advanced AI solutions, are reshaping the way companies interact with customers. Key topics included balancing automation with human touch, ensuring data privacy and trust, and identifying concrete innovations that improve customer experience across sectors.
Both speakers brought extensive international expertise, sharing how digital transformation and innovation can redefine customer relationships not only in financial services but also in broader industries.
