Telco
AI Agent Workflows for telecom operators.
Agents watch SLAs through the night, sort incoming tickets and brief contact centre staff before the call. The platform runs in your own Azure tenant, as it does at O2 Slovakia.
Audit trail · Human approval · Role-based access · Your Azure tenant or Elevon EU cloud
Agent
SLA Monitoring
Person
A named person reviews before anything leaves
Audit
Every step logged with a correlation ID
Approved and delivered
run_2026-10-19_0147 · traceable step by step
- O2 SlovakiaPlatform in production company-wide since Q4 2025
- Telecom operatorRegulatory monitoring: about 280 h of manual source-checking removed (estimate)
- Telecom operatorHR development plans: about 4.5 FTE of HR capacity freed (estimate)
Estimates, as labelled in each case study.
01Requirements
What an operator needs before an agent acts.
Five things security, IT and operations ask first. Each one is part of the platform, not an add-on project.
Runs in your own Azure tenant, as the platform does at O2 Slovakia, or in Elevon EU cloud. Each operator gets its own isolated instance.
Your Azure tenantThe platform is deployed into your own subscription, with private endpoints. Sign-in through your Entra ID, users and groups synced with SCIM.Elevon EU cloudDedicated, isolated Azure resources for your organisation in Elevon's EU subscription. Not shared with other customers.Every action an agent takes is logged with a correlation ID, so each output can be traced back step by step.
What is loggedEvery platform action: which agent ran, with which inputs, what it produced and who approved it. One correlation ID per run.Who sees itRisk, compliance and IT see the full log in the platform. It stays in your environment with the rest of the data.Workflows can pause for a person. You decide per workflow what needs approval and above which threshold.
Per workflowApproval points are set per workflow: which step waits, who signs off and above which threshold.In the logThe approval itself is part of the audit trail, with the person and the time.Admin, owner and operator roles. Sign-in through Entra ID, users and groups synced with SCIM in your tenant.
RolesAdmins manage the instance, owners manage their workflows, operators run them. Nothing more than the role allows.IdentityYour Entra ID owns sign-in: SSO, app roles and SCIM provisioning. Access follows your directory.OpenAI, Anthropic Claude, Azure OpenAI, Perplexity or your own API keys. Open-weight and private models on request.
Your keysBring your own API keys, so usage runs under your contracts and limits.Private modelsOpen-weight and private models on request, for workflows that must stay inside your boundary.
02Use cases
Eight AI Agent Workflows that fit an operator.
All run on the same platform, with the same log, roles and approval rules. Open one to see what goes in and what comes out.
Operations
SLA Monitoring
Watches SLAs around the clock, flags the ones at risk before they are breached and escalates to a person.
Runs on the Elevon platform
Customer Service
Feedback Intelligence Pipeline
Collects feedback from all channels, sorts it by urgency and hands the team a prioritised action list.
Runs on the Elevon platform
Customer Service
Ticket Auto-triage & Routing
Reads incoming requests, classifies them by topic and urgency, routes them to the right team and drafts the first reply.
Runs on the Elevon platform
Customer Service
Churn Risk Detector
Spots customers likely to leave from usage, contact frequency and sentiment, and suggests a save action.
Runs on the Elevon platform
Customer Service
Subscription Expiry Notification
Looks at engagement and churn risk before a renewal, proposes the renewal strategy and drafts the message.
Runs on the Elevon platform
Customer Service
Omnichannel Context Bridge
Joins the customer's history across email, chat, phone and social, so the agent has the full context before answering.
Runs on the Elevon platform
Sales
Lead Quality Scorer
Scores incoming leads by fit, intent and engagement signals, and routes the best ones to the sales team first.
Runs on the Elevon platform
Customer Service
Customer 360° Briefing
Pulls CRM, helpdesk, billing and chat into one briefing with history and a suggested next step.
Runs on the Elevon platform
42 AI Agent Workflows in total.
Any of them can run at an operator. These eight fit telco processes best.
Need something else? We build it for you.
The workflows are tailored to your operation. Start from a ready-made AI Agent Workflow and we adapt it to your systems, data and rules, or we design a custom workflow for the process you have in mind. Same platform, same log, same roles and approval rules.
- Ready-made and adapted
42 AI Agent Workflows ready to adapt. We connect them to your systems and set your rules and approval points.
- Custom for your process
A process nobody has packaged yet. We map it with you, build the workflow and run it under the same governance.
03How an operator starts
One process first. Then the next.
No large programme up front. You see one workflow run in your tenant before deciding on more.
- 01
Pick one process
Together we choose one process with clear inputs and a clear owner, for example night-time SLA alerts or ticket triage for one queue. We start from a ready-made workflow when one fits, or design a custom one for your process. We write down where the data comes from and who approves the output.
You get: a one-page map of data sources, steps and approval points.
- 02
Pilot in your tenant
The workflow runs in your Azure tenant or Elevon EU cloud, on your real data. A person approves every output before it goes anywhere. Security and IT see the full log.
You get: a working workflow, its audit trail and a list of what to change.
- 03
Roll out
When the pilot holds, the workflow goes to the whole team. The next processes run on the same platform, with the same roles, log and approval rules.
You get: one platform for every next workflow, with the same controls.
Not sure which process to start with?Get an AI plan for your company
The Elevon platform lets our people at O2 Slovakia simplify their work, eliminate routine and focus on what brings real value. With a no-code environment, every employee can build AI agents tailored to their role. This is how we are systematically strengthening AI capabilities across the entire organization.
04Case studies
What already runs at operators.
One named client and two anonymous cases. The numbers are estimates, labelled as such in each case study.
O2 Slovakia
Every employee builds AI agents
The platform runs in production company-wide since Q4 2025, in O2's own Azure tenant. Employees build their own agents without code or IT tickets.
In production company-wide
Read the case studyTelecom operator
Regulatory monitoring
Three primary sources watched, every finding with its source, a full audit trail for the legal team.
About 280 h of manual source-checking removed (estimate)
Read the case studyTelecom operator
Night shift alerting
A cluster of faults at night used to wait for the morning. Now the on-call phone rings within minutes.
Time to a human: from next shift to minutes (illustrative)
Read the case study
FAQ
Questions operators ask.
It runs in your own Azure tenant and subscription, with private endpoints, as it does at O2 Slovakia. If you prefer, it runs in dedicated, isolated Azure resources in Elevon's EU cloud instead. You choose before the pilot starts.
Yes. Workflows can pause for a person. You decide per workflow what needs approval and above which threshold, and the approval itself is part of the log.
Yes. At O2 Slovakia employees build their own agents without code or IT tickets, within the roles and limits IT has set. The same platform, with the same governance, is what the industry workflows run on.
Both. You can start from one of the ready-made AI Agent Workflows and we adapt it to your systems and rules, or we design a custom workflow for a process of yours. Either way it runs on the same platform, with the same log, roles and approval rules.
OpenAI, Anthropic Claude, Azure OpenAI, Perplexity or your own API keys. Open-weight and private models on request.
Yes. One process, one owner, a pilot in your tenant. More processes join the same platform when the first one holds.
Next step
Start with one process. Keep full control.
A 30-minute call. We pick one operator process together and show how it runs in your tenant, with a full log and a person approving the output.