Elevon in ForbesYou find out about SLA breaches when it's already too late. AI monitors SLAs in real time and escalates before a breach.
AI agent that monitors service-level agreements in real time - flags at-risk SLAs before breach, auto-escalates, and tracks compliance trends. Reduces SLA breaches by 78%, eliminates manual monitoring.
78%
Reduction in SLA breaches with AI-driven real-time monitoring
Gartner IT Operations 202494%
of tickets caught before SLA breach through proactive alerts
Forrester Service Management 202440h
Saved monthly by eliminating manual SLA tracking
McKinsey Operations 2024Does this sound familiar?
SLA breaches discovered too late
A ticket exceeds SLA and nobody notices until the morning report. The customer has already escalated, the manager is firefighting. Penalties and lost trust are irreversible.
Gartner 2024Manual tracking can't keep up
An operator checks dashboards and spreadsheets. With 500+ tickets daily, it's impossible to track every SLA. Critical cases get lost in the noise.
Forrester 2024Escalation depends on people
When a breach approaches, someone has to decide who to escalate to and when. Often they wait too long or escalate to the wrong person. No automated workflow.
McKinsey 2024How the agent works
4 data sources. 3 AI agents. Alert 30 minutes before breach.
Data Inputs (4 sources)
The agent pulls the ticketing systém (status, priority, SLA deadline), resolution history, escalation rules, and team capacity in real time.
SLA Risk Scoring Agent
For every open ticket, calculates breach risk based on remaining time, complexity, current workload, and historical resolution patterns.
Auto-Escalation Agent
When risk exceeds the threshold, automatically escalates per rules - notification to the right manager, reassignment to a senior agent, or queue prioritization.
Compliance Reporting Agent
Generates daily, weekly, and monthly SLA compliance reports with trends, root cause analysis, and improvement recommendations.
SLA Compliance Dashboard
Real-time overview: at-risk tickets, escalation status, compliance score, and trend analysis by team and category.
Sample Output
How much work does this replace
How many hours does your team spend on manual SLA monitoring each month?
Value of replaced work / month
€1,200
Net benefit after deducting the fee / mo.
€1,010
Pricing
The platform fee is €190 per month. Compare it against the value of work the agent takes over.
What the agent does on an ongoing basis
Real-time SLA risk scoring
The agent recalculates breach risk for all open tickets every minute. Color-coded alerts: green, yellow, red by urgency.
10 hrs/monthAutomatic escalation
When a ticket reaches the yellow or red zone, the agent automatically escalates per configured rules. No manual decision-making.
8 hrs/monthCompliance trend reporting
Weekly report with SLA compliance score, most common breach causes, team performance, and specific improvement recommendations.
6 hrs/monthCapacity alerts
The agent identifies when a team lacks capacity to resolve tickets within SLA. Suggests redistribution or temporary reinforcement before the problém occurs.
4 hrs/monthSetup & Pricing
What's included
- Elevon agent configured & imported
- Ticketing systém integration (Jira, ServiceNow, Zendesk, Freshdesk)
- SLA rules import and calibration
- Escalation workflow setup
- Historical SLA compliance analysis
- Risk scoring model calibration
- Demo run with real tickets
- Team walkthrough (1h)
€1000
SLA Monitoring Agent Setup
One-time. Full configuration + first live run.
Frequently Asked Questions
No surprises. No SLA breaches. Proactive monitoring 24/7.
The agent watches SLAs and escalates - your team focuses on resolving, not clock-watching.
Learn moreReal-time monitoring · Auto-escalation · Compliance reporting · Capacity alerts
Next step
Want to try it?
Describe how you monitor SLAs today. We'll propose the setup.