Operations
Monitors SLAs in real time and escalates before breaches.
Teams often learn about a breach when it is too late. An AI Agent Workflow that monitors service-level agreements in real time. Flags at-risk SLAs before a breach, escalates automatically and tracks compliance trends. Reduces SLA breaches by 78% and replaces manual monitoring.
78 %: Reduction in SLA breaches with AI-driven real-time monitoring · Gartner IT Operations 2024
Runs on the Elevon platformData Inputs (4 sources)
SLA Risk Scoring Agent
Auto-Escalation Agent
Compliance Reporting Agent
SLA Compliance Dashboard
01How it works
4 data sources. 3 AI agents. Alert 30 minutes before breach.
The inputs go in, the agents work one after another and you get one output, saved automatically.
- 01
Data Inputs (4 sources)
The agent pulls in the ticketing system (status, priority, SLA deadline), resolution history, escalation rules and team capacity in real time.
- 02
SLA Risk Scoring Agent
For every open ticket, calculates breach risk based on remaining time, complexity, current workload and historical resolution patterns.
- 03
Auto-Escalation Agent
When risk exceeds the threshold, automatically escalates per the rules: notifies the right manager, reassigns to a senior agent or moves the ticket up the queue.
- 04
Compliance Reporting Agent
Generates daily, weekly and monthly SLA compliance reports with trends, root cause analysis and improvement recommendations.
02Return
See when it pays off.
Four inputs, one answer: what this work costs today and with the workflow.
Your inputs
Cost: €1,000 implementation + €190 / month platform fee
Result
€68,720saved in year one
120 hours of work back every month · 22.0× return on the first year's cost
Illustrative calculation. Includes €1,000 implementation and €190 / month fee. Agents' share is your assumption. Your numbers in a 30-minute call.
03Every month
What the workflow does every month.
The jobs it keeps doing after the first run, so nobody starts from zero.
Real-time SLA risk scoring
The agent recalculates breach risk for all open tickets every minute. Colour-coded alerts: green, yellow, red by urgency.
10 hrs/month
Automatic escalation
When a ticket reaches the yellow or red zone, the agent automatically escalates per the configured rules. No manual decision-making.
8 hrs/month
Compliance trend reporting
Weekly report with SLA compliance score, most common breach causes, team performance and specific improvement recommendations.
6 hrs/month
Capacity alerts
The agent identifies when a team lacks capacity to resolve tickets within SLA. Suggests redistribution or temporary reinforcement before the problem occurs.
4 hrs/month
04Included and price
What's included
- Elevon agent configured and deployed
- Ticketing system integration (Jira, ServiceNow, Zendesk, Freshdesk)
- SLA rules import and calibration
- Escalation workflow setup
- Historical SLA compliance analysis
- Risk scoring model calibration
- Demo run with real tickets
- Team walkthrough (1 h)
One-time implementation
€1,000
One-time implementation. Full configuration + first live run. Platform fee is €190 per month.
Then €190 / month platform fee
Same fee regardless of how many use cases you run.
FAQ
Questions, answered.
Jira Service Management, ServiceNow, Zendesk, Freshdesk and other systems with an API. We also support custom solutions.
Configurable. Default: 30 minutes, 1 hour and 2 hours before the SLA deadline. We customise it based on your SLAs.
Yes. The agent differentiates priorities (P1-P4), customer segments and various SLA metrics (response time, resolution time, first contact).
No. The agent connects to your existing system and adds a monitoring and escalation layer.
The agent works with ticket metadata (times, priorities, statuses). It does not process customer personal data.
The agent supports multi-level escalation and different rules for different teams and customer segments. Rules are calibrated during setup.
05More for Operations
More AI Agent Workflows for Operations.
Operations
Supplier Price Comparison Agent
AI reads live inventory, compares prices across suppliers, factors in delivery and cashback, and outputs an optimised purchase order with per-item savings.
Runs on the Elevon platform
Operations
Inventory Forecast
AI forecasts inventory needs from demand signals, seasonality, and lead times, prevents stockouts and overstock. Cuts inventory costs by 22%, eliminates 95% of emergency orders.
Runs on the Elevon platform
Operations
Process Automation Identifier
AI scans workflows and identifies the highest-ROI automation opportunities, scores by effort, frequency, and cost impact. Finds €200k+ savings per year hidden in manual processes.
Runs on the Elevon platform
Next step
No surprises. No SLA breaches. Proactive monitoring 24/7.
The agent watches SLAs and escalates. Your team focuses on resolving, not clock-watching.