Customer Service
Triages customer feedback and escalates critical issues.
Feedback comes from dozens of channels, nobody triages it, and critical issues escalate too late. One workflow changes that.
Runs on the Elevon platformInput channels (6 sources)
Batch Triage Coordinator
Priority-based routing
Escalation and responses
Board Composer
Prioritised Jira-ready ticket board
01How it works
6 channels. 4 steps. One prioritised board.
The inputs go in, the agents work one after another and you get one output, saved automatically.
- 01
Input channels (6 sources)
Email (direct replies, complaints, escalations), helpdesk tickets (Zendesk, Freshdesk or any ticketing system), live chat (Intercom, Drift or your own chat), NPS and surveys (NPS, CSAT, in-app surveys), social media (comments, messages, reviews) and other sources (app store reviews, community forums, web forms).
- 02
Batch Triage Coordinator
Every feedback item gets a priority (P1-P4), type (Bug, Security, Billing and more), sentiment and a recommended owner.
- 03
Priority-based routing
Critical issues (P1/P2) go through the escalation handler. Standard items (P3/P4) go through the response processor.
- 04
Escalation and responses
For P1/P2: action plan, response draft, Slack alert, SLA. For P3/P4: reply, internal note, upsell flags.
- 05
Board Composer
Everything is assembled into a prioritised, Jira-ready HTML board with colour-coded cards and batch analytics.
02Return
See when it pays off.
Four inputs, one answer: what this work costs today and with the workflow.
Your inputs
Cost: €1,000 implementation + €190 / month platform fee
Result
€41,720saved in year one
150 hours of work back every month · 13.7× return on the first year's cost
Illustrative calculation. Includes €1,000 implementation and €190 / month fee. Agents' share is your assumption. Your numbers in a 30-minute call.
03Every month
What the workflow does every month.
The jobs it keeps doing after the first run, so nobody starts from zero.
Priority triage
Every new feedback item gets a P1-P4 priority, type, sentiment and a recommended owner.
Every batch
Priority-based routing
Critical issues go to escalation, standard ones to response processing.
Automatic
Escalation of critical cases
For P1/P2, the workflow prepares an action plan, response draft, Slack alert and SLA.
Every P1/P2
Up-to-date board
A prioritised HTML board with colour-coded cards and statistics is assembled with every batch.
Every batch
04Included and price
What's included
- Workflow configured and imported
- Prioritised board template (HTML) verified
- Demo run with your real data
- Team walkthrough (1h)
- Self-contained pipeline, no external integrations
One-time implementation
€1,000
One-time. Full configuration + first live run.
Then €190 / month platform fee
Same fee regardless of how many use cases you run.
FAQ
Questions, answered.
Email, helpdesk tickets, live chat, NPS and surveys, social media and other sources such as app store reviews or web forms.
No. It is a self-contained pipeline with no external integrations.
A prioritised, Jira-ready HTML board with colour-coded cards, escalation plans, response drafts and a revenue-at-risk badge.
Every feedback item gets a P1-P4 priority, type, sentiment and a recommended owner. P1/P2 go through escalation, P3/P4 through response processing.
05More for Customer Service
More AI Agent Workflows for Customer Service.
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Customer 360° Briefing
The workflow unifies data from CRM, helpdesk, billing, analytics, and live chat into a single agent-ready briefing with context, history, and recommended next action.
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Subscription Expiry Notification
AI suite analyses engagement & churn risk, determines the optimal renewal strategy, and writes a personalized sales email, ready to send.
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Customer Service Agent Copilot
Real-time AI assistant for support agents, suggests responses, finds info, reduces handle time. Gartner: AI copilot reduces AHT by 20–35%.
Runs on the Elevon platform
Next step
Feedback from every channel on one board.
The workflow triages every piece of feedback and assembles a prioritised board. You make the decisions.