Customer Service
Suggests answers to support reps in real time.
A real-time assistant that suggests responses, finds information, and reduces handle time. Gartner: an AI copilot reduces AHT by 20-35%.
Runs on the Elevon platformCustomer query
Knowledge base context
CS Copilot Agent
HTML copilot response
Structured output
01How it works
Customer query. Instant context. Suggested response.
The inputs go in, the agents work one after another and you get one output, saved automatically.
- 01
Customer query
The agent enters the customer's message into the platform. The workflow processes it and prepares context.
- 02
Knowledge base context
The workflow automatically retrieves relevant knowledge base articles, product docs, and customer history.
- 03
CS Copilot Agent
An AI agent analyses the query and context, and suggests an optimal response with next steps.
- 04
HTML copilot response
The agent formats the response into a structured HTML report with action items.
02Return
See when it pays off.
Four inputs, one answer: what this work costs today and with the workflow.
Your inputs
Cost: €1,000 implementation + €190 / month platform fee
Result
€41,720saved in year one
150 hours of work back every month · 13.7× return on the first year's cost
Illustrative calculation. Includes €1,000 implementation and €190 / month fee. Agents' share is your assumption. Your numbers in a 30-minute call.
03Every month
What the workflow does every month.
The jobs it keeps doing after the first run, so nobody starts from zero.
Knowledge base search
AI searches knowledge base articles and documentation in real time.
10 hrs/mo
Response suggestion
The copilot drafts a response based on context and history.
12 hrs/mo
Escalation and action steps
Automatic urgency detection and recommended next steps.
5 hrs/mo
Output formatting
Structured HTML report ready for sharing or logging.
3 hrs/mo
04Included and price
What's included
- CS Copilot workflow configured
- Connection to your knowledge base
- Internal documentation imported
- Context rules configured
- Demo run with real queries
- Team walkthrough (1 h)
One-time implementation
€1,000
One-time. Full configuration + first live run.
Then €190 / month platform fee
Same fee regardless of how many use cases you run.
FAQ
Questions, answered.
A customer message and access to your knowledge base. The workflow automatically finds relevant context.
Typically 3 to 5 business days, including knowledge base import and the first live run.
No. The copilot is an assistant: it suggests responses, but the final decision is always made by a human.
The workflow works with text input. Helpdesk integration is handled during setup.
Yes. The workflow generates outputs in English and Slovak.
05More for Customer Service
More AI Agent Workflows for Customer Service.
Customer Service
Feedback Intelligence Pipeline
The workflow ingests feedback from all channels, triages by urgency, routes critical issues through escalation, and delivers a prioritized Jira-ready action board.
Runs on the Elevon platform
Customer Service
Customer 360° Briefing
The workflow unifies data from CRM, helpdesk, billing, analytics, and live chat into a single agent-ready briefing with context, history, and recommended next action.
Runs on the Elevon platform
Customer Service
Subscription Expiry Notification
AI suite analyses engagement & churn risk, determines the optimal renewal strategy, and writes a personalized sales email, ready to send.
Runs on the Elevon platform
Next step
Faster responses. Happier customers. Every day.
The AI copilot takes over routine tasks and lets your agents focus on what matters: the human touch.