Forbes
    🎧 Customer Service

    AI responds to customers. Nobody checks what it's saying. AI monitor tracks quality, compliance, and tone of every automated interaction.

    AI agent that tracks every automated customer interaction for quality, compliance, and tone - flags issues before they escalate, builds auditable trust records. Ensures 100% interaction compliance, reduces escalations by 50%.

    100%

    Compliance monitoring of all automated customer interactions

    Gartner AI Governance 2024

    50%

    Reduction in escalations through early detection of problematic interactions

    Forrester CX Research 2024

    4.5×

    Faster identification of tone and compliance deviations vs. manual review

    McKinsey AI Operations 2024

    Does this sound familiar?

    AI chatbots and auto-responses go unchecked

    Automated responses reach customers without human oversight. Wrong tone, inaccurate info, or compliance violations are discovered only from complaints. That's too late.

    Gartner 2024

    Manual QA covers a fraction of interactions

    The QA team reviews 3-5% of conversations. The other 95% go unsupervised. Problematic interactions hide in volume and surface only during escalation.

    McKinsey 2024

    No audit trail for the regulator

    During an audit or complaint, it's unclear what exactly the AI said, why, and whether it complied with rules. Reconstructing a conversation takes hours. The regulator waits.

    Forrester 2024

    How the agent works

    Interaction happens. AI evaluates it. Issues are flagged instantly.

    1

    Data Inputs

    The monitor connects to your chatbot platform, auto-response system, email automations, and all channels with automated customer communication. It captures every interaction.

    2

    Quality & Tone Agent

    Analyzes every response for quality - information accuracy, tone appropriateness, clarity, and professionalism. Compares against brand guidelines and best practices.

    3

    Compliance Agent

    Checks alignment with regulatory requirements, internal policies, and industry standards. GDPR, consumer protection, financial regulations - all automatically.

    4

    Alert & Audit Agent

    When a deviation is detected, it immediately flags the interaction, notifies the responsible person, and creates an auditable record. Every interaction is traceable and documented.

    AI Trust Dashboard

    Real-time overview of automated interaction quality - compliance scores, tone metrics, flagged cases, and complete audit trail.

    Sample Output

    How much work does this replace

    How many hours does your team spend manually reviewing automated interactions each month?

    30 h
    €45

    Value of replaced work / month

    €1,350 / mo.

    Pricing

    €190 / mo.

    The platform fee is €190 per month. Compare it against the value of work the agent takes over.

    Net benefit after deducting the fee / mo.

    €1,160

    Learn more

    What the agent does on an ongoing basis

    100% interaction monitoring

    Every automated customer response is evaluated for quality, tone, and compliance. No interaction passes without review.

    20 hrs/month

    Real-time issue flagging

    When inappropriate tone, inaccurate information, or a compliance violation is detected, the agent immediately notifies the responsible person. Minutes, not days.

    10 hrs/month

    Automatic audit trail

    Every interaction is recorded with context, evaluation, and timestamp. During an audit or complaint, you have the complete record in one click.

    12 hrs/month

    Trend analysis & reporting

    Monthly report on automated interaction quality - trends, recurring issues, and improvement recommendations. Continuous refinement of AI communication.

    5 hrs/month

    Setup & Pricing

    What's included

    • Elevon agent configured & imported
    • Chatbot and auto-response system connection
    • Compliance rules and brand guidelines configuration
    • Tone and quality metrics setup
    • Alert workflow and notifications
    • Audit trail system
    • Demo run with live data
    • Team walkthrough (1h)

    Customer AI Trust Monitor Setup

    1000

    One-time. Full configuration + first live run.

    Frequently Asked Questions

    No unchecked responses. No audit surprises. AI communication under control.

    The monitor tracks quality, compliance, and tone - automatically, in real time, across 100% of interactions.

    Learn more

    100% monitoring · Real-time alerts · Audit trail · Trend analysis

    Next step

    Want to try it?

    Describe how you monitor automated interaction quality today. We'll propose the setup.

    Contact us

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