Customer Service
Checks every AI conversation for quality and compliance.
An AI Agent Workflow that also checks tone, flags issues before they escalate and builds auditable trust records. Ensures 100% interaction compliance and reduces escalations by 50%.
100 %: Compliance monitoring of all automated customer interactions · Gartner AI Governance 2024
Runs on the Elevon platformData Inputs
Quality & Tone Agent
Compliance Agent
Alert & Audit Agent
AI Trust Dashboard
01How it works
Interaction happens. AI evaluates it. Issues are flagged instantly.
The inputs go in, the agents work one after another and you get one output, saved automatically.
- 01
Data Inputs
The monitor connects to your chatbot platform, auto-response system, email automations and all channels with automated customer communication. It captures every interaction.
- 02
Quality & Tone Agent
Analyses every response for quality: accuracy of information, appropriate tone, clarity and professionalism. Compares it against brand guidelines and best practice.
- 03
Compliance Agent
Checks alignment with regulatory requirements, internal policies and industry standards. GDPR, consumer protection, financial regulations: all automatically.
- 04
Alert & Audit Agent
When a deviation is detected, it immediately flags the interaction, notifies the responsible person and creates an auditable record. Every interaction is traceable and documented.
02Return
See when it pays off.
Four inputs, one answer: what this work costs today and with the workflow.
Your inputs
Cost: €1,000 implementation + €190 / month platform fee
Result
€77,720saved in year one
150 hours of work back every month · 24.7× return on the first year's cost
Illustrative calculation. Includes €1,000 implementation and €190 / month fee. Agents' share is your assumption. Your numbers in a 30-minute call.
03Every month
What the workflow does every month.
The jobs it keeps doing after the first run, so nobody starts from zero.
100% interaction monitoring
Every automated customer response is evaluated for quality, tone and compliance. No interaction passes without review.
20 hrs/month
Real-time issue flagging
When inappropriate tone, inaccurate information or a compliance violation is detected, the agent immediately notifies the responsible person. Minutes, not days.
10 hrs/month
Automatic audit trail
Every interaction is recorded with context, evaluation and timestamp. During an audit or complaint, you have the complete record in one click.
12 hrs/month
Trend analysis & reporting
Monthly report on automated interaction quality: trends, recurring issues and improvement recommendations. You can keep refining your AI communication.
5 hrs/month
04Included and price
What's included
- Elevon agent configured & imported
- Chatbot and auto-response system connection
- Compliance rules and brand guidelines configuration
- Tone and quality metrics setup
- Alert workflow and notifications
- Audit trail system
- Demo run with live data
- Team walkthrough (1 hour)
One-time implementation
€1,000
One-time. Full configuration + first live run.
Then €190 / month platform fee
Same fee regardless of how many use cases you run.
FAQ
Questions, answered.
Zendesk, Intercom, Drift, custom chatbots, email automations and more. If you have a custom system, we connect via API or webhook.
No. The monitor works asynchronously: it evaluates interactions in parallel, without affecting response speed for the customer.
Any: GDPR, consumer protection, financial regulations, internal policies, brand guidelines. We define the rules together during setup.
The responsible person gets an immediate notification with context: what happened, why it's a problem and the recommended action. The interaction is paused or escalated.
The monitor is primarily designed for automated interactions (chatbots, auto-responses). For live interactions, we recommend the Customer Support Agent Copilot.
Based on your requirements and regulations. 12 months by default, but configurable. Records are encrypted and accessible only to authorised personnel.
05More for Customer Service
More AI Agent Workflows for Customer Service.
Customer Service
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The workflow ingests feedback from all channels, triages by urgency, routes critical issues through escalation, and delivers a prioritized Jira-ready action board.
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Customer 360° Briefing
The workflow unifies data from CRM, helpdesk, billing, analytics, and live chat into a single agent-ready briefing with context, history, and recommended next action.
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Customer Service
Subscription Expiry Notification
AI suite analyses engagement & churn risk, determines the optimal renewal strategy, and writes a personalized sales email, ready to send.
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Next step
No unchecked responses. No audit surprises. AI communication under control.
The monitor tracks quality, compliance and tone automatically, in real time, across 100% of interactions.