Customer Service
Measures CX ROI and reports it to leadership.
An AI Agent Workflow that links CSAT, NPS and churn to revenue impact and generates executive reports automatically. Turns CX from a cost centre into a measurable growth driver.
4.2×: Higher likelihood CX teams with ROI data get increased budget · Forrester CX ROI 2024
Runs on the Elevon platformData Inputs
CX-Revenue Correlation Agent
ROI Calculation Agent
Executive Report Agent
CX ROI Executive Report
01How it works
Data flows in. AI links CX to revenue. The board gets a clear report.
The inputs go in, the agents work one after another and you get one output, saved automatically.
- 01
Data Inputs
The agent connects to your helpdesk, CRM, billing, NPS/CSAT platform, churn data and revenue system. It unifies all CX and business metrics into a single model.
- 02
CX-Revenue Correlation Agent
Analyses the relationship between CX metrics (CSAT, NPS, resolution time, FCR) and business outcomes (churn, LTV, upsell, revenue). Looks for causal connections.
- 03
ROI Calculation Agent
For each CX initiative, calculates the ROI: how much the investment in customer service generated in reduced churn, higher LTV and additional revenue.
- 04
Executive Report Agent
Automatically generates an executive-ready report with visualisations, trends and recommendations. Format tailored for the board, C-level and operational team.
02Return
See when it pays off.
Four inputs, one answer: what this work costs today and with the workflow.
Your inputs
Cost: €1,000 implementation + €190 / month platform fee
Result
€77,720saved in year one
150 hours of work back every month · 24.7× return on the first year's cost
Illustrative calculation. Includes €1,000 implementation and €190 / month fee. Agents' share is your assumption. Your numbers in a 30-minute call.
03Every month
What the workflow does every month.
The jobs it keeps doing after the first run, so nobody starts from zero.
Automatic CX-revenue metric correlation
The agent continuously analyses the relationship between customer satisfaction and business outcomes. It identifies which CX initiatives have the biggest revenue impact.
12 hrs/month
ROI calculations for CX initiatives
Every CX investment gets its own ROI, from agent training to new channels to SLA changes. The manager knows exactly what pays off and what doesn't.
10 hrs/month
Executive reports on demand
Monthly board reports are generated automatically: visualisations, trends, benchmarks and recommendations. No manual assembly from 5 different systems.
15 hrs/month
Proactive CX anomaly alerts
The agent monitors CX metrics in real time and alerts you to unexpected changes: CSAT drops, churn spikes, longer resolution times. Before it escalates.
5 hrs/month
04Included and price
What's included
- Elevon agent configured & imported
- Helpdesk, CRM and billing system connection
- NPS/CSAT platform integration
- CX-Revenue correlation model
- Executive report template customised for your company
- Calibration on historical data
- Demo run with live data
- Team walkthrough (1 hour)
One-time implementation
€1,000
One-time. Full configuration + first live run.
Then €190 / month platform fee
Same fee regardless of how many use cases you run.
FAQ
Questions, answered.
Zendesk, Freshdesk, Intercom, HubSpot, Medallia, Qualtrics, Typeform and more. If you have a custom system, we connect via API.
The agent uses statistical models to identify causal relationships, not just correlations. Accuracy depends on data quality: the more historical data, the more precise the results.
The agent works with whatever metrics you have: resolution time, FCR, ticket volume, churn rate. NPS and CSAT add value but aren't required.
Based on your needs: weekly, monthly or ad hoc. Most clients use a monthly executive report and a weekly operational dashboard.
Yes. Smaller teams benefit the most, because they don't have an analyst to assemble this data manually. The agent does it automatically.
Yes. We customise the report template to your needs: logo, metrics, format, language. The board gets a report in the format they're used to.
05More for Customer Service
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Subscription Expiry Notification
AI suite analyses engagement & churn risk, determines the optimal renewal strategy, and writes a personalized sales email, ready to send.
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Next step
No guessing. No manual reports. CX has numbers that convince the board.
The agent links CX to revenue, calculates ROI and delivers executive reports automatically.