Elevon in ForbesThe customer calls. The agent has no idea they chatted yesterday. AI unifies history across all channels - the agent has context instantly.
AI agent that unifies customer history across email, chat, phone, and social - agents always have full context, no repeat explanations needed. Increases CSAT by 28%, eliminates context-switching friction for agents.
28%
CSAT increase through consistent context across channels
Forrester CX Research 202465%
Fewer repeat explanations by customers when switching channels
McKinsey Customer Analytics 20243.2×
Faster ticket resolution with complete omnichannel context
Gartner Customer Service 2024Does this sound familiar?
Customers repeat themselves at every contact
They chatted, then called, now emailed. Each time they explain the same thing from scratch. Frustration grows with every repetition. 72% of customers say this is their biggest service complaint.
Forrester 2024Each channel lives in its own silo
Chat history is in one system. Emails in another. Phone records in a third. The agent only sees what happened in "their" channel. The rest doesn't exist.
McKinsey 2024Agents waste time reconstructing context
Before every response, the agent searches 3-4 systems to figure out what happened so far. That's 5-10 minutes per ticket. At 50 tickets a day, that's hours of lost productivity.
Gartner 2024How the agent works
Customer reaches out. AI delivers full history. Agent picks up where it left off.
Data Inputs
The bridge connects to email, live chat, phone system, social media, helpdesk, and CRM. It captures every interaction from every channel in real time.
Identity Resolution Agent
Recognizes the customer across channels - even when they use a different email, name, or device. Merges fragmented identities into a single profile.
Context Assembly Agent
Builds a chronological history of all interactions - who, when, which channel, about what, with what outcome. The agent sees the complete story in 3 seconds.
Smart Summary Agent
Generates a compact summary of the current state - last interaction, open issues, customer sentiment, and recommended next step. No reading through 20 old messages.
Unified Customer Timeline
A chronological timeline of all interactions across channels with context, sentiment, and recommended action - right inside the agent's helpdesk.
Sample Output
How much work does this replace
How many hours do agents spend searching for context and reconstructing history each month?
Value of replaced work / month
€1,350 / mo.
Pricing
€190 / mo.
The platform fee is €190 per month. Compare it against the value of work the agent takes over.
Net benefit after deducting the fee / mo.
€1,160
What the agent does on an ongoing basis
Automatic identity unification
The customer is recognized across channels regardless of which contact info they use. No duplicates, no lost interactions.
10 hrs/monthReal-time context assembly
When opening a ticket or call, the agent instantly sees the full history - email, chat, phone, social. No switching between systems.
15 hrs/monthSmart summary at every contact
A compact summary of the customer's current state - last interaction, open issues, sentiment. No need to read dozens of old messages.
12 hrs/monthChannel handoff without context loss
When a customer moves from chat to email or email to phone, context transfers automatically. The new agent picks up exactly where the previous one left off.
8 hrs/monthSetup & Pricing
What's included
- Elevon agent configured & imported
- Email, chat, phone, and social media connection
- CRM and helpdesk integration
- Identity resolution configuration
- Timeline and summary templates
- Calibration on real interactions
- Demo run with live data
- Team walkthrough (1h)
Omnichannel Context Bridge Setup
€1000
One-time. Full configuration + first live run.
Frequently Asked Questions
No repeating. No window-switching. The customer feels known.
The bridge unifies history from all channels - agents have context, customers have a great experience.
Learn moreIdentity resolution · Omnichannel timeline · Smart summary · Channel handoff
Next step
Want to try it?
Describe what channels you use and how you work with context today. We'll propose the setup.