Elevon in ForbesTickets pile up. Nobody knows who owns them. The customer keeps waiting. AI classifies, prioritizes, and routes tickets in seconds.
AI agent that reads incoming support tickets, classifies by topic and urgency, routes to the right team, and drafts initial responses. Reduces first-response time by 70%, handles 40% of tickets automatically.
70%
Reduction in first-response time with automatic triage
Gartner Customer Service 202440%
of tickets resolved automatically without human intervention
Forrester CX Research 20243.5×
Faster assignment of tickets to the right team
McKinsey Service Operations 2024Does this sound familiar?
Manual triage is slow and inconsistent
Every ticket waits until someone reads it and decides where it goes. Different people categorize the same issue differently. Urgent tickets get lost among routine ones.
Gartner 2024Misrouting doubles resolution time
A ticket ends up with the wrong team. They forward it to someone else. The customer waits 2× longer before anyone starts working on their problem. Frustration grows.
McKinsey 2024Repetitive queries consume expensive human time
40% of tickets are questions about tracking, passwords, invoices - problems with simple solutions. Each takes an agent 5-10 minutes. That's hours of work daily that could go to complex cases.
Forrester 2024How the agent works
Ticket arrives. AI decides. The right team gets full context.
Data Inputs
The agent connects to your helpdesk (Zendesk, Freshdesk, Jira Service Management), email, chat, and other channels. It reads every incoming ticket in real time.
Classification Agent
Analyzes ticket content - identifies topic, product, problem type, and customer sentiment. Classifies according to your predefined taxonomy.
Priority & Routing Agent
Evaluates urgency based on SLA, customer segment, and context. Assigns the ticket to the right team or agent with the best expertise.
Auto-Response Agent
For common queries (tracking, password, invoice) it drafts a response from your knowledge base. Complex cases get context and a recommended action for the human agent.
Classified & Routed Ticket
A ticket with category, priority, assigned team, context, and a drafted response - ready for action.
Sample Output
How much work does this replace
How many hours does your team spend on manual triage and routing each month?
Value of replaced work / month
€1,350 / mo.
Pricing
€190 / mo.
The platform fee is €190 per month. Compare it against the value of work the agent takes over.
Net benefit after deducting the fee / mo.
€1,160
What the agent does on an ongoing basis
Automatic ticket classification
Every incoming ticket is classified within 10 seconds by topic, product, problem type, and sentiment. No manual reading and decision-making.
15 hrs/monthIntelligent routing
The agent assigns each ticket to the right team or specific person based on expertise, workload, and SLA. Eliminates forwarding and waiting.
10 hrs/monthAuto-responses to common queries
40% of tickets are questions with simple solutions. The agent drafts a response from your knowledge base and sends it to the customer - or prepares it for approval.
20 hrs/monthEscalation & SLA monitoring
The agent tracks SLA and automatically escalates tickets approaching breach. Responsible people get notified before the problem becomes urgent.
5 hrs/monthSetup & Pricing
What's included
- Elevon agent configured & imported
- Helpdesk system connection
- Category taxonomy and routing rules
- Knowledge base integration for auto-responses
- SLA rules and escalation workflow
- Calibration on real tickets
- Demo run with live data
- Team walkthrough (1h)
Ticket Auto-triage & Routing Setup
€1000
One-time. Full configuration + first live run.
Frequently Asked Questions
No triage delays. No misrouting. Customers get answers in minutes.
The agent classifies, routes, and responds - your team focuses on complex cases.
Learn moreAuto-classification · Smart routing · Auto-responses · SLA monitoring
Next step
Want to try it?
Describe how you process support tickets today. We'll propose the setup.