Customer Service
Sorts and routes support tickets automatically.
Tickets pile up, nobody knows who owns them, and the customer waits. An AI agent that reads incoming support tickets, classifies by topic and urgency, routes to the right team, and drafts initial responses. Reduces first-response time by 70%, handles 40% of tickets automatically.
70 %: Reduction in first-response time with automatic triage · Gartner Customer Service 2024
Runs on the Elevon platformData Inputs
Classification Agent
Priority & Routing Agent
Auto-Response Agent
Classified and Routed Ticket
01How it works
Ticket arrives. AI decides. The right team gets full context.
The inputs go in, the agents work one after another and you get one output, saved automatically.
- 01
Data Inputs
The agent connects to your helpdesk (Zendesk, Freshdesk, Jira Service Management), email, chat, and other channels. It reads every incoming ticket in real time.
- 02
Classification Agent
Analyses ticket content: identifies topic, product, problem type, and customer sentiment. Classifies according to your predefined taxonomy.
- 03
Priority & Routing Agent
Evaluates urgency based on SLA, customer segment, and context. Assigns the ticket to the right team or agent with the best expertise.
- 04
Auto-Response Agent
For common queries (tracking, password, invoice) it drafts a response from your knowledge base. Complex cases get context and a recommended action for the human agent.
02Return
See when it pays off.
Four inputs, one answer: what this work costs today and with the workflow.
Your inputs
Cost: €1,000 implementation + €190 / month platform fee
Result
€77,720saved in year one
150 hours of work back every month · 24.7× return on the first year's cost
Illustrative calculation. Includes €1,000 implementation and €190 / month fee. Agents' share is your assumption. Your numbers in a 30-minute call.
03Every month
What the workflow does every month.
The jobs it keeps doing after the first run, so nobody starts from zero.
Automatic ticket classification
Every incoming ticket is classified within 10 seconds by topic, product, problem type, and sentiment. No manual reading and decision-making.
15 hrs/month
Intelligent routing
The agent assigns each ticket to the right team or specific person based on expertise, workload, and SLA. Eliminates forwarding and waiting.
10 hrs/month
Auto-responses to common queries
40% of tickets are questions with simple solutions. The agent drafts a response from your knowledge base and sends it to the customer, or prepares it for approval.
20 hrs/month
Escalation and SLA monitoring
The agent tracks SLA and automatically escalates tickets approaching breach. Responsible people get notified before the problem becomes urgent.
5 hrs/month
04Included and price
What's included
- Elevon agent configured and deployed
- Helpdesk system connection
- Category taxonomy and routing rules
- Knowledge base integration for auto-responses
- SLA rules and escalation workflow
- Calibration on real tickets
- Demo run with live data
- Team walkthrough (1 hour)
One-time implementation
€1,000
One-time implementation. Full configuration and first live run.
Then €190 / month platform fee
Same fee regardless of how many use cases you run.
FAQ
Questions, answered.
Zendesk, Freshdesk, Jira Service Management, Intercom, HubSpot Service Hub, and more. If you have a custom system, we connect via API.
After calibration on your data, the agent achieves 92-95% classification accuracy. Uncertain tickets are always routed to a human agent.
The agent learns from corrections. When an agent fixes a classification, the AI incorporates it into future decisions. Accuracy continuously improves.
Yes. You choose between fully automatic mode and approval mode. Most clients start with approval and gradually move to auto.
Yes. The agent classifies and responds in English, Slovak, Czech, and other languages. Language is detected automatically.
Unlimited within the platform fee. Whether you have 500 or 50,000 tickets per month, the price stays the same.
05More for Customer Service
More AI Agent Workflows for Customer Service.
Customer Service
Feedback Intelligence Pipeline
The workflow ingests feedback from all channels, triages by urgency, routes critical issues through escalation, and delivers a prioritized Jira-ready action board.
Runs on the Elevon platform
Customer Service
Customer 360° Briefing
The workflow unifies data from CRM, helpdesk, billing, analytics, and live chat into a single agent-ready briefing with context, history, and recommended next action.
Runs on the Elevon platform
Customer Service
Subscription Expiry Notification
AI suite analyses engagement & churn risk, determines the optimal renewal strategy, and writes a personalized sales email, ready to send.
Runs on the Elevon platform
Next step
No triage delays. No misrouting. Customers get answers in minutes.
The agent classifies, routes, and responds. Your team focuses on complex cases.